Have an issue? We are here to help.

We are so confident you will love the comfort ACUVUE® Contact Lenses provide that if you’re not 100% satisfied within 90 days we promise your money back^, no questions asked.

To cancel an order before it has shipped, please contact Customer Service. We are happy to cancel the order and issue a full refund.

If you have received your order and are not happy with it or something is wrong, please contact your prescribing Eye Doctor. In most cases your eye doctor will work with you to make sure you are satisfied.

^For questions about the Comfort Promise, please visit for additional terms and conditions and to download the Comfort Promise Reimbursement Certificate for complete instructions on how to redeem your money back offer. Mail the completed certificate, purchase receipts as well as the opened ACUVUE® boxes to the address on the Reimbursement Certificate and unopened boxes to your Eye Care Professional. Offer valid until December 31, 2021.